Shipping Policy

Ether Botanicals LLC

Last updated: August 15, 2026

This Shipping Policy applies to all orders placed through etherbotanical.com and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and U.S. holidays) after you receive your order confirmation email. Processing times may be extended during periods of high order volume, holidays, inventory replenishment, payment or fraud review, or other circumstances; if we anticipate a significant delay in processing your order, we will make reasonable efforts to notify you at the email address you provided. An order confirmation is acknowledgment of your offer to purchase, not acceptance; acceptance occurs as set out in Section 3 of our Terms of Service.

We may hold or delay any order pending payment verification, address verification, or review for compliance with our Terms of Service, and may cancel any order as provided in the Terms of Service.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Estimated delivery times vary by destination, service level, and carrier. Most domestic (U.S.) orders arrive within 3–7 business days after shipment. All delivery timeframes — including any expedited service selected at checkout — are estimates only and are not guaranteed by Ether Botanicals. Where a carrier offers a money-back service guarantee for a given service level, any remedy for late delivery is limited to whatever the carrier actually provides under its own terms, and no carrier guarantee creates any obligation or liability of Ether Botanicals.

3. Product Weights and Natural Variation

Our products are natural botanical materials. All stated product weights are net weights (excluding packaging) measured at the time of packaging using calibrated scales. Because natural plant materials may gain or lose moisture during storage and transit, the actual weight of the product at the time of receipt may vary by up to three percent (3%) from the stated weight. Variation within this tolerance is inherent to natural products, is not a shortage, defect, or nonconformity, and is not grounds for refund, replacement, or partial credit. Our recorded weight at the time of packaging is the weight of record for the order; weights measured by the customer after opening do not supersede it. We may, at our discretion, fulfill orders slightly above the stated weight; any overage is provided at no additional charge and creates no expectation for future orders.

4. Carriers, Title, and Risk of Loss

We ship using established carriers such as USPS, UPS, and other reputable logistics providers; available methods are displayed at checkout, and we may substitute a carrier or service of equivalent or better service level at our discretion. As set out in Section 5 of our Terms of Service, title and risk of loss pass to you when we transfer the products to the carrier. After handoff, transportation, handling, and delivery are the responsibility of the carrier. We may require signature confirmation on any shipment at our discretion.

5. Tracking

When your order ships, you will receive a shipping confirmation email with tracking information where available. Tracking may take up to 24–48 hours to become active after the carrier’s first scan. A missing or delayed tracking scan does not by itself mean a shipment is lost.

6. Delays

Ether Botanicals is not responsible for shipping delays caused by circumstances outside our reasonable control, including without limitation: carrier delays or service disruptions; weather events and natural disasters; customs, agricultural, or other governmental inspection or processing; peak-season volume; strikes or labor disputes; and incorrect or incomplete shipping information provided by the customer. Delay in transit is not grounds for refund, cancellation after shipment, or compensation.

7. Delivered, Lost, and Stolen Packages

A package that carrier tracking shows as delivered is deemed delivered. Ether Botanicals is not responsible for packages that are lost, stolen, or misdelivered after being marked delivered by the carrier, including porch theft. We recommend shipping to a secure address where someone can receive the package.

If tracking shows your package stalled or lost in transit (never marked delivered), contact us at ether@etherbotanical.com. Reports of lost or stalled shipments must be made within thirty (30) days of the ship date; reports made after this window may not be eligible for a carrier claim or any remedy. We will assist in filing a claim with the carrier where applicable, and you agree to cooperate reasonably with any carrier claim process, including providing statements or documentation the carrier requires. Where a shipment is confirmed lost in transit and any applicable carrier claim is resolved, remedies are governed by Section 2 of our Refund Policy.

8. Damaged Shipments

If your package arrives visibly damaged or the contents are damaged, retain all outer packaging, interior packaging, and contents, and contact us at ether@etherbotanical.com within five (5) business days of the delivery date with your order number and clear photographs of the outer packaging, interior packaging, and affected product. Retention of packaging and contents is required until any carrier claim is resolved; disposal of packaging, or failure to report within this window, may result in denial of the claim. Damage occurring in transit is subject to the carrier’s claim process, and we will assist in filing where applicable. Where a damage claim is accepted, remedies are governed by our Refund Policy.

9. Shipping Addresses

You are responsible for providing an accurate and complete shipping address at checkout. We ship to the address you provide, and we are not responsible for orders shipped to an incorrect or incomplete address supplied by you. If you notice an address error, contact us immediately at ether@etherbotanical.com; we cannot guarantee changes after an order has been processed or shipped. Reshipment of packages returned to us as undeliverable due to a customer address error is at your expense, and refused or undeliverable packages are handled under Section 6 of our Refund Policy. We may decline to ship to freight forwarders, parcel lockers, or P.O. boxes for certain products or service levels.

10. Partial Shipments

We may ship your order in multiple packages or from multiple locations. Where an item is temporarily unavailable, we may, at our discretion, ship available items first and ship the remainder when available at no additional shipping cost to you, or contact you regarding alternatives.

11. Domestic Shipping Only

We ship only within the United States. We do not accept or fulfill international orders, and we do not ship to destinations outside the United States. Orders placed with a shipping address outside the United States will be cancelled and refunded. We may decline to ship to any address we reasonably believe is intended to facilitate re-export or forwarding of products outside the United States, including addresses associated with freight forwarders or package-forwarding services, and any such shipment made despite this policy is at your sole risk and responsibility.

12. Contact

Questions about your shipment or order status:

Ether Botanicals LLC 6800 SW 40th St, No. 391 Miami, FL 33155, United States Email: ether@etherbotanical.com Phone: +1 (209) 265-1629