Refund Policy
Ether Botanicals LLC
Last updated: July 23, 2026
This Refund Policy applies to all purchases made through etherbotanical.com and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. Please read this policy before ordering.
1. All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns, and we do not offer refunds or exchanges for delivered items, except in the limited circumstances described in Section 2 below. Without limiting the foregoing, we do not offer refunds, returns, credits, or exchanges for: change of mind or buyer’s remorse; dissatisfaction with a product that conforms to its description; ordering errors made by the customer (including wrong item, wrong quantity, or wrong address); delays in transit; or any use, handling, storage, or processing of a product after delivery.
Because our products are natural botanical materials, reasonable variation between lots and harvests in color, aroma, texture, moisture content, particle size, and appearance is inherent to the product and does not constitute a defect, nonconformity, or grounds for refund. Products are sold by weight as measured at the time of packing; minor weight variation attributable to natural moisture change in transit or storage is not a defect.
2. Limited Exceptions — Our Error Only
The only circumstances in which a replacement or refund may be issued are:
- Wrong item received. The item delivered is materially different from the item ordered.
- Damaged or defective on arrival. The item arrives materially damaged or defective such that it is unusable for its intended lawful purpose.
- Confirmed non-delivery. Carrier tracking establishes that the shipment was lost in transit and was never marked delivered, and any applicable carrier claim is resolved in our favor.
These exceptions apply to all products we sell, including Mimosa hostilis root bark. They exist to correct our errors — not to provide a general right of return.
If your claim is confirmed, we will, at our sole discretion, either ship a replacement or issue a refund. Replacement is our default remedy. We may require that the affected item be returned to us or disposed of, and may withhold the remedy until that condition is met.
3. How to Make a Claim
You must inspect your order upon arrival. To make a claim under Section 2, contact us at ether@etherbotanical.com within forty-eight (48) hours of the carrier-recorded delivery (or, for non-delivery claims, promptly after the expected delivery window passes) and include:
- Your order number;
- Clear photographs of the item(s) received, including any labels;
- Clear photographs of all packaging, inner and outer, including the shipping label; and
- A brief description of the issue.
Claims submitted after the 48-hour window, without the required photographs, or after the product has been opened beyond what is necessary for inspection, used, altered, transferred, or discarded may be denied. Please retain the item and all packaging until your claim is resolved; failure to do so may result in denial, as it prevents verification and carrier claims.
4. Refund Method and Timing
If a refund is approved, it will be issued to the original payment method within 5–10 business days after approval. Posting times vary by bank and payment provider, and we are not responsible for delays caused by your financial institution.
Cryptocurrency orders. Refunds for orders paid in cryptocurrency are governed by Section 4 of our Terms of Service. Any approved refund will be issued in the manner and at the valuation we reasonably determine, which may be the fiat (USD) value of the order at the time of purchase, and may be issued in cryptocurrency or as store credit at our discretion. Cryptocurrency network transaction fees may be deducted from the refund amount.
5. Cancellations and Address Changes
Orders may be cancelled only before they have been processed for shipment. Once an order has been accepted and processed, we may be unable to cancel or modify it, including the shipping address. If you need to request a cancellation or address correction, email ether@etherbotanical.com immediately; we will make reasonable efforts but cannot guarantee changes.
6. Refused, Undeliverable, and Unclaimed Packages
If a package is refused, deemed undeliverable due to an incorrect or incomplete address you provided, or returned unclaimed, any refund is at our sole discretion and, if issued, will exclude original shipping charges, return shipping charges, carrier fees, and a restocking charge of up to 20% of the product price. Packages seized, held, destroyed, refused entry, or returned by customs, agricultural, or other governmental authorities are governed by Section 7 and are not eligible for refund.
7. International Orders
For orders shipped outside the United States, you are the importer of record. We do not refund or replace orders that are delayed, held, seized, destroyed, refused entry, taxed, or returned by customs or other authorities of the destination country, and we make no representation as to the legality or admissibility of any product in any jurisdiction, as set out in Section 2A of our Terms of Service.
8. Misuse Voids Remedies
Any use of a product in violation of Section 2A of our Terms of Service (including any attempt at consumption, extraction, or chemical processing) voids all rights and remedies under this Refund Policy.
9. Fraud and Abuse
We reserve the right to deny claims, refuse refunds, and suspend or refuse future service where we reasonably determine that a claim is fraudulent, abusive, or part of a pattern of excessive claims. If you believe a charge is incorrect, you agree to contact us before initiating a payment dispute, as set out in Section 4 of our Terms of Service; chargebacks we reasonably determine to be fraudulent or made in bad faith are a breach of the Terms of Service.
10. Contact
Questions about this Refund Policy or your order:
Ether Botanicals LLC Email: ether@etherbotanical.com Phone: +1 (209) 265-1629